Can anyone buy from The Crystal Geode?
Yes, we sell to anyone, in United Kingdom or anywhere else in the world. We also sell to small stores and practitioners at discounted wholesale rates - please contact us if you'd like more information (minimum order applies).

Which crystal will I receive?
The pictures that you see on the product pages are typical of the quality of the crystals available, but is not the exact crystal that you will be receiving (unless specified). Since each crystal is unique, the sizing and quality do vary, but we take lots of time to sort our crystals and to represent the quality and size accurately. We treat our online customers as we would those in our shop - so you always receive the best piece we have available. Please note that unless otherwise specified, display stands, rulers, and other props are not included in the sale price of the photographed item.

Do you label all of your crystals?
We place each crystal or stone carefully in a bag with an information, so when they arrive to you, you'll know which is which. WE are always available to answer any queries that you might have.

What is your returns policy?
If you're not satisfied with your crystals, you can return them and we will exchange them for you.

What if items arrive damaged?
In the rare instance that your package should be damaged in transit, please contact us as soon as possible. All items are carefully checked by us prior to shipping and our courier company is liable for any damage during transit. We can lodge a claim on your behalf, though we'll need photos of the item(s) and the packaging (including the courier bag) emailed to us within four days of delivery. In some instances, the courier will collect the damaged items and packaging from you.

Do you take credit cards?
Yes, we accept both VISA and Mastercard payments.

How does Internet Banking work?
It's easy, and very safe. Once your order has been entered we will email you our bank account details. You can then log into your bank's online banking website and transfer the funds to our account. We will confirm by email when your payment appears in our account.

How much is shipping?
All prices for shipping within the UK are included. For international rates please contact us as they will vary from region to region and by weight.

Do you ship to PO Boxes?
No sorry, we only ship to physical addresses.

Do you ship outside of United Kingdom?
Yes, we can ship anywhere in the world. Contact us for pricing.

Please can you advise how, and how often, I should clean my crystals? Also can they all be cleaned together or do they have to be cleaned separately?
If your crystals are placed around your home I would advise you to cleanse them about once a month or if a bit sooner if they are looking dull. However, if there is a lot of stressful or negative behaviour in a room your crystals will need to be cleansed more frequently.

If you use your crystals for healing then you will need to cleanse them after each healing session.

It is possible to clean several crystals at one time. The best and safest way, I find, is to group together the crystals you want to clean and then to use the Tibetan cymbals to send a beautiful sound over the crystals clearing away any negative energy.

How can I cleanse my crystal jewellery?
Crystal jewellery can provide problems when cleansing because some cleansing methods, such as holding the crystal under running water, can damage it. An alternative is to place the jewellery on a Quartz Cluster to remove any negative energies that may have built up within the crystal. It is important to remember to cleanse the Quartz Cluster after use.

How do The Crystal Infused Water Bottles Work?
The energy from the gemstones charges the water regardless of the barrier.This has long been a tradition of gemstone water as certain stones are toxic to put directly into your drinking water.

Gemstones have the amazing property that they absorb energy from light, heat and pressure and convert it into electric energy – each emitting a unique frequency. This is why quartz is used in watches, mobile phones, radar equipment etc.

Just as putting ice all around a glass of water (heat energy) rather than in the water itself will still cool it, or shining a torch through a glass (light energy) will still light up the water, so putting gemstones around your water will still restructure it.